When your purchase becomes defective or has problems, it is very annoying. That's why we have an easy-to-use returns (RMA) procedure that allows you to register the defective item for repair in a few steps.
It is not mandatory to register an RMA, but it is useful if you log in to your customer account. Under the heading 'Customer service', at the bottom of the page, click on 'Return request' and then fill in the form as completely as possible.
In the field 'Remarks' you can provide additional information with your RMA request. When it concerns a defective item, it is important to provide a clear description of the problem.
After we have received your RMA request, you will receive a response as soon as possible and an RMA form with which you can return your RMA. In some cases, a manufacturer provides extra service if the device becomes defective within the warranty period. In that case, the defective device will be collected from you and returned to you after repair.
As a rule, we are not difficult about returns, but consumables such as labels, labels, printer ribbons, (ink) ribbons can only be returned if the packaging is not damaged and when the plastic seal in which the rolls of labels, labels or (ink) ribbons are are packaged has not been opened or removed. Printheads must not have the anti-static packaging opened or removed.
When the plastic seal of one of the rolls of the packaging or the anti-static packaging of the printhead has been removed, we can no longer guarantee to any subsequent customer that the roll is complete and unused and that the printhead is new and unused. Therefore we cannot take back these products.
All products are sold by us with the standard manufacturer's warranty. The manufacturer's warranty for each product is stated on the product page under the heading 'Specifications'. With most products the manufacturer's warranty is one to two years, but with more and more products we see a manufacturer's warranty of sometimes three to five years.
If your purchase becomes defective within the warranty period, it will usually be repaired or replaced at no cost. To invoke the manufacturer's warranty, the defective product must always be returned to the importer or manufacturer. The importer or manufacturer ultimately decides whether a product is repaired or replaced under warranty.
Please note: Improper or incorrect use may void your warranty. Of course, POSdata Nederland cannot be held liable for the expiration of the warranty in case of incorrect or incorrect use or the consequences thereof.