This Zebra OneCare Special Value service contract covers the repair of problems with the device due to normal wear and tear, including functional defects due to possible manufacturing errors. The completion time of the repair is 5 working days after receipt at the repair center. You must arrange for shipping to the repair center and shipping from the repair center back to you is free of charge. In addition, during the service contract period, you are entitled to technical support by telephone during office hours.
This OneCare Special Value service contract also gives you access to Zebras Device Diagnostics Tool which allows you to view statistics of wireless network connections, memory and the battery, so that you can correctly diagnose any problems. This allows you to solve most problems yourself. You also have access to LifeGuard™ for Android™ which gives you the latest software updates and security updates.
Note: This service option can only be used if it is purchased together with a new device, or within thirty days of purchasing the new device!
For devices purchased more than 30 days ago, there are the Zebra OneCare SV options for existing devices (see "Related products" below).
Note: This Zebra OneCare SV service contract does not cover accidental damage to the device! Should the device nevertheless fall unexpectedly, causing the screen or housing to break, with this service contract you are entitled to a Flat Rate Repair (FRR). With the Flat Rate Repair (FRR) from Zebra you can have the device repaired for a fixed price per incident (see 'Accessories' below).