Return request

About returning goods, we do not make a fuss. But we do impose some conditions on the goods that are returned:

• the product will be returned within 14 days.
• the product is undamaged and returned in original condition.
• the product is returned in the complete original packaging.

For return, you should preferably use an extra box, to avoid that shipping labels are stuck on the original packaging or that it is written on with a pen or marker.

If you want to return labels, printer ribbons or other consumables, this is only possible if the packaging has not been opened or a seal of a roll has been broken.

Items with anti-static packaging can only be returned if the anti-static packaging has not been opened. These types of products include printheads and circuit boards. When the anti-static packaging has been opened, we can no longer guarantee to a subsequent customer that the article is new and unused.

The shipping costs for the return shipment are at your own expense in the first instance. These costs can be settled in consultation with a next order.